Support Contract Options

Peace of mind with a support plan from Glass Frog Digital

How important is your website?

Can your business afford downtime?

The time spent recovering from a compromise can be considerable depending on the quality of your backups. It is better to be proactive and install security releases as soon as possible as well as take regular backups of your data.

If this all sounds too much hard wok then Glass Frog can look after it all for you.

Whether you simply need help adding a logo to your website or if you need help updating your email marketing list – we’ll be available to talk you through it.

 

Life Support Belt

No Contract

You like living dangerously
£00/Month
  • 24-48 Hour Ticket system
  • No Backups
  • No Software Patches
  • No Priority Support

Pro

You need extra hand holding
£XX/Quarter
  • Monthly Support ++
  • Fortnightly Backups
  • Software Patches
  • Priority Support

Support for Managing Your Website

If you’re an existing customer get in touch for an information pack including pricing and terms.

Call us on 0191 516 6264 or email us on info@glass-frog.com

0191 516 6262
M

No Contract

Included support

Non-contract clients have to raise a support ticket with an average 24-48 hour response time

Note

By not taking out a support contract you accept that your website can be left at risk without regular maintenance and backups

N

Essential

Included support

  • Site content changes
  • Website software updates*
  • Security patches
  • Monthly back-ups

Note

Suitable for any small business who needs to keep their mission critical data online

Pro

Included support

  • As Essential Plus
  • 5 hours of support
  • Fortnightly back-ups

Note

Suitable for businesses who have sites where the data changes regularly

Call us to find out costs

Without a support contract we are simply hosting your website for you. You are responsible for taking regular backups using the control panel provided

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